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These terms form an agreement between Evolve Simulations(“Evolve”) and the organisation that subscribes to the platform (the “Customer”), and apply to everyone the Customer authorises to use the service (“Users”), including administrators, trainers, facilitators, managers, employees and creators. By accessing the platform you agree to these terms.

Evolve provides a B2B corporate training platform for building and running AI roleplay simulations, with real-time spoken practice, transcripts, scoring, AI-generated feedback, usage analytics, team management, invitations and a curated Sim Library of ready-made simulations. The platform is intended for workplace learning and development. It is not designed for, or directed at, children or primary/secondary education.

• Customers are responsible for their workspace, including the Users they invite and the roles and permissions they assign.
• Users must keep their credentials secure and must not share access. Access is authenticated and role-based.
• Multi-factor authentication is available to all Users, and a Customer may require it of everyone holding administrative rights in its workspace. We recommend it for administrators.
• Customers are responsible for ensuring their Users comply with these terms and the Acceptable Use Policy.

All use of the platform is also subject to our Acceptable Use Policy.

The Customer controls which employees, contractors or workshop participants take part in training and how results are used. The Customer is responsible for:

• Deciding who is assigned simulations and for what purpose.
• Establishing a lawful basis for processing participant data and obtaining any necessary notices or consents from its employees and participants.
• Communicating to participants how their data and results will be used internally.
• Interpreting and acting on simulation results, including any people, performance or employment decisions.

Simulations use artificial intelligence and may produce responses, scores or feedback that are inaccurate, incomplete or unexpected. AI-generated feedback is a practice and development aid only.

• Do not rely on simulations or their output for legal, medical, financial, employment-termination or safety-critical decisions without qualified human review.
• Simulated personas are fictional and do not represent real individuals.
• Output is provided without warranty as to accuracy, fitness for a particular purpose, or suitability for any specific decision.

Scores are automated decisions, and are reviewable

Where scoring is enabled, a score and its written feedback are produced by AI from the session transcript and the rubric attached to that simulation. The platform provides two corrections to that, and the Customer is responsible for operating them:

• A Customer administrator may override a score with a different one, or void it, with a reason. Both the original and the override are retained.
• A participant may challenge their own result. Challenges are directed to the Customer's administrators, who are responsible for considering them. While a challenge is open, the session and its transcript are held back from scheduled deletion.

The Customer must not use a score as the sole basis for an employment decision, including hiring, promotion, performance management, discipline or termination. Where the Customer uses results in a way that affects an individual, the Customer is responsible for the human review that decision requires, and for telling its people how results are used. A Customer may switch scoring off for its organisation entirely.

Customer and User content

As between the parties, the Customer retains ownership of the scenarios, characters and content it and its Users create. The Customer grants Evolve the rights needed to host and process that content to provide the service.

Evolve platform

Evolve retains all rights in the platform, including its software, models integration, design and documentation. Nothing in these terms transfers ownership of the platform to the Customer.

Sim Library and shared content

Users who build simulations and deliver them to other people (for example a trainer delivering to their clients, or an organisation sharing with its teams) must own or have the rights to the content they use and must not infringe third-party rights. Evolve may review, moderate, reject or remove content from the Sim Library at its discretion. Inclusion in the Sim Library does not, by itself, create any payment or payout entitlement; where a creator marketplace programme is offered, its commercial terms are agreed separately in writing.

Billing is processed through Stripe. Fees, plans and any usage allowances or quotas are as set out in your order, plan or written agreement.

• Subscriptions renew according to their term unless cancelled in line with your plan or agreement.
• Usage-based charges and overages, where applicable, are calculated from the platform's usage ledger and are subject to the quotas and usage controls in your plan.
• Prices are exclusive of GST and other taxes unless stated otherwise; applicable taxes are added where required.
• Pilots and trials, where offered, run for the stated period and on the stated terms.
• Except where required by law or expressly stated, fees are non-refundable. You can manage your subscription through the Stripe-hosted billing portal.

Use of the platform must comply with the Acceptable Use Policy. We may suspend or limit access where necessary to protect the platform, other customers or third parties, to address a security risk, or for non-payment, and will aim to give reasonable notice where practical.

The platform is provided on a commercially reasonable basis. To the extent permitted by law, and without limiting any rights you have under the Australian Consumer Law that cannot be excluded, the platform is provided “as is” without implied warranties, and our liability is limited as set out in your written agreement with us or, where none exists, to the fees paid for the service in the 12 months before the relevant claim.

Either party may terminate as set out in the applicable order or agreement. On termination, access ends and data is handled as described in our Privacy Policy and Data Processing overview, and in line with the Customer's agreement.

Taking your data with you

A Customer administrator can export the organisation's data at any time, before or independently of termination. The export covers the organisation and its settings, its members, its sessions with their transcripts, scores and feedback, its audit log, and the record of every automated scoring decision with the model, prompt and rubric versions behind it.

Termination of a workspace

A Customer administrator requests termination of the workspace; Evolve executes it. That split is deliberate: termination is irreversible and destroys every member's data, not only the requester's, and one click by one administrator is not the right authority for that. There is no self-service execution and no cooling-off period beyond the fact that a person must carry it out.

On execution, the sessions belonging to the organisation are deleted along with their transcripts, scores, feedback, consent records and learning records, and its memberships are removed. The Customer receives a confirmation holding the counts of what was destroyed, a confirmation code, and when and by whom it was done — a record it keeps and can retrieve itself. Billing and usage records, issued certificates and the organisation record itself are retained, because deleting them would destroy something the Customer or the law needs.

Files uploaded to the platform — knowledge documents and media assets — are handled separately from the export and deletion described above, and are removed on request.

We may update these terms from time to time and will update the “last updated” date above. Material changes will be communicated where appropriate. These terms are governed by the laws of the State of Victoria, Australia.

Questions about these terms can be sent to legal@evolvesimulations.com.