Session quotas
Sessions flow from the organisation pool to team pools to members. Organisation admins allocate to teams, and team admins cap each member on Manage Team.
Your organisation's sessions sit in a pool. Organisation admins move sessions from that pool into team pools, and team admins set a cap for each member. A member's run is paid from the first of these that applies. The assignment's own quota if the sim was assigned with one, then the team pool, then the organisation pool. A session is one ten-minute practice conversation. See How sessions are counted.
Fund the organisation pool
Organisation admins buy sessions on Sessions & Billing with the Top up sessions card, or receive them under an invoiced Enterprise agreement. See Buying more sessions.
Allocate sessions to a team
- Open Manage Team and choose the team.
- Choose Allocate. The dialog is headed Allocate sessions to followed by the team name, and shows the organisation pool and the team's unused sessions.
- Choose Add to team to move sessions in, or Return to organisation to move unused sessions back.
- Enter the number in Sessions and confirm. You see "Allocated" with the count.
Only organisation admins allocate. A new team can also be given Initial sessions when it is created. The team's Members tab shows Sessions allocated and Sessions used at the top.
Cap a member
On the team's Members tab, each row has a Session quota list. Choose No cap, or 1, 2, 3, 5 or 10 sessions. "Quota updated" confirms it. The row also shows how many that member has used.
A capped member can run until they reach their cap or the team pool is empty, whichever comes first. A member with no cap can run until the team pool is empty. Team admins and organisation admins can set caps.
Assignments
When you assign a sim to learners from the Deliver tab, you can give the assignment its own session quota and a due date. Runs of that sim are paid from the assignment's quota first. When it is spent, the learner sees "This assignment has used all of its sessions."
What a member sees
Members see their balance as Sessions left on a billing page called My Sessions, in the sidebar card, and in the top bar. They cannot buy sessions. When they cannot start a run they see "No sessions remaining. Top up, or ask your admin for more sessions." and will come to you.
Admins practising
When an admin practises a sim outside an assignment, the run is paid from their team pool if the team has one, otherwise from the organisation pool.
A run under a minute never costs a session, so a false start does not touch a member's cap.