Privacy requests

Download your data instantly from your profile, or lodge a correction or account deletion request there. We action requests within 30 days.

You can access, correct and delete the personal information Evolve Sim holds about you from your own profile. Open Account settings and scroll to the card headed Your data and privacy.

Download your data

Choose Download my data. The download is immediate and needs no request. It is a single file containing your profile, memberships, sessions and transcripts, scores and feedback, consent records, and every automated scoring decision made about you, including the model, prompt and rubric version behind each one.

Ask for a correction

You can change your name, job title and photo yourself at the top of the same page. For anything else that is wrong, use Ask us to correct something. Describe what is wrong and what it should say in the What needs correcting field, then choose Lodge correction request. You see "Correction request lodged. We have 30 days to action it."

Close your account

Under Close my account, choose See what happens if I close my account first. Evolve Sim lists anything that has to be sorted out before deletion can go ahead. For example, if you are the only administrator of an organisation, someone else must be made an administrator first, or the organisation would be left with nobody who can manage it.

When nothing stands in the way, choose Request account deletion. You see "Deletion request lodged. We have 30 days to action it, and we will contact you at your account email." A person reviews every deletion before it happens. Deletion is not automatic, and there is no email confirmation step. The request comes from your signed-in account.

Timing

Downloads are immediate. Correction and deletion requests are logged against a 30-day deadline that the system sets when the request is received. You can have one open request of each kind at a time. Lodging the same kind twice does not create a second request.

If you are in an organisation

Your organisation owns the training content and the results it collects about its people. A deletion request still comes from you, but we may need to confirm with your organisation before removing records it relies on.

If you cannot sign in and need to make a privacy request, use the Contact support form and tell us the email address on the account.