Privacy Policy

Evolve Simulations(“Evolve”, “we”, “us”) provides an AI-powered corporate training platform where employees practise workplace conversations with realistic AI personas and receive scored feedback. We are based in Australia and aim to handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Evolve sells to organisations for the training of their workforce. In most cases your employer or training provider is the organisation that decides how the platform is used. Where we handle personal information on behalf of a customer organisation, that organisation is generally the controller of that information and we act as its processor. See our Data Processing overview for how these roles work.

Account and organisation data

When an account is created or you are invited to a workspace, we collect names, work email addresses, role and team membership, and organisation details. Invitations are sent by email on behalf of your organisation.

Simulation and learning data

When you take part in a simulation we process the spoken and typed input you provide, transcripts of the conversation, the AI persona's responses, and the scores and AI-generated feedback produced for each attempt. We also record learning events (such as starting, completing or being assigned a simulation) in an xAPI-style activity log so your organisation can understand training progress.

Voice and audio

Simulations support spoken conversation. Audio is processed in real time to produce a text transcript (speech-to-text) and to generate the persona's voice (text-to-speech). We use this audio to deliver the conversation and create the transcript and feedback for that session.

Marketplace and creator data

If you create or submit templates or scenarios to the marketplace, we collect the content you submit and information needed to moderate and publish it.

Billing data

Subscription and usage billing is handled through Stripe. We receive billing contact details, subscription, invoice and usage records. Payment card details are entered directly into Stripe and are not stored by Evolve.

Technical and diagnostic data

We collect standard technical data such as device and browser information, IP address, and usage metrics, and we use privacy-aware error monitoring (with a scrubber that removes message content and credentials) to keep the platform reliable and secure.

• To provide the platform: running simulations, producing transcripts, scoring and AI-generated feedback, and recording learning progress.
• To manage accounts, invitations, teams and role-based access.
• To operate the marketplace, including moderating submitted content.
• To process subscriptions, usage and billing, and to apply quotas and usage controls.
• To provide support, diagnose issues and keep the service secure and reliable.
• To communicate with you about your account, the service and important changes.
• To meet legal, regulatory and contractual obligations.

Where we act as a processor for a customer organisation, we use that organisation's data only to provide the service and as instructed by the organisation under our agreement with it.

Evolve uses artificial intelligence to power the personas you speak with and to generate scores and feedback. AI output can be imperfect or inaccurate. Feedback is a training aid, not a professional assessment. You should not rely on a simulation for legal, medical, employment-termination, financial or safety-critical decisions without appropriate human review. Customer organisations are responsible for how simulation results are interpreted and used within their workforce.

We do not sell personal information. We share information with trusted service providers who help us run the platform — including hosting, database, AI and speech, payment, email and error-monitoring providers. These providers are listed, with their purpose and data categories, on our Subprocessors page. We may also disclose information where required by law or to protect our rights and the safety of users.

Some of our service providers operate outside Australia (for example in the United States). Where personal information is processed overseas, we take reasonable steps to ensure it is handled consistently with the APPs and the protections in this policy. Where infrastructure is provisioned in an Australian or Asia-Pacific region, we prefer those regions for storage of customer and learner data.

We retain personal information for as long as needed to provide the service and as agreed with the relevant customer organisation, and then for as long as required to meet legal, accounting and security obligations. Customer organisations can request deletion of their data in accordance with their agreement. Some data may persist for a limited period in encrypted backups and is overwritten on the backup cycle. We do not promise automatic immediate deletion; deletion is driven by account closure, customer request and our agreements.

We protect information using row-level security in our database, authenticated and role-based access, encryption in transit, hosted payment processing through Stripe, and privacy-aware error monitoring. More detail is on our Security & Trust page. No system can be guaranteed perfectly secure, but we work to protect your information and to respond quickly to any incident.

Subject to the Privacy Act, you may request access to, or correction of, the personal information we hold about you. If your information is managed by your employer or training provider on the platform, we may direct your request to that organisation, as they control how the platform is used and what data is held. You may also contact us at any time with privacy questions or to make a complaint.

For privacy questions, access or correction requests, or complaints, contact our privacy team at privacy@evolvesimulations.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).