Customer ServiceIntermediate
Handling an Irate Customer
by Evolve Simulations
What this simulation is
Practise turning a furious service call into a saved account using acknowledgement, ownership and a concrete recovery plan.
When to use it
Customer support and account-management onboarding; service-recovery refreshers for contact-centre and CS teams.
What it develops
De-escalationActive listeningService recoveryOwnership
Who it’s for
Customer support reps, account managers, contact-centre agents